Privacy Policy Agen101 — Your Personal Data Protection

1 Introduction and Privacy Commitment of Agen101

Agen101 takes the privacy and personal data protection of our members very seriously. We understand that your personal information is a trust you place in us, and we are committed to handling it with full integrity, transparency, and responsibility. This privacy policy clearly outlines our practices regarding the collection, use, storage, and protection of your personal data.

This document is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in data management. We continually strive to ensure this policy reflects our latest practices and is updated whenever there are significant changes in how we handle your data.

If you have any questions regarding this privacy policy or how we handle your personal data, the agen101 support team is available to assist you via live chat on our platform at any time.

2 Types of Personal Data We Collect

Agen101 only collects personal data that is strictly necessary to provide our services safely and effectively. Below are the categories of data we collect, organised by source and purpose:

3 Purpose of Using Your Personal Data

The personal data we collect is used solely for legitimate, stated purposes. Agen101 will not use your data for any other purpose without obtaining your consent first, unless required by law. Below are the primary purposes for which your data is used:

• Account management — creates, verifies, and maintains your member account on the agen101 platform.
• Transaction processing — processes deposits, withdrawals, and all financial transactions securely and accurately.
• Identity verification (KYC) — fulfils legal requirements related to identity verification and anti-money laundering.
• Platform security — detects and prevents fraud, unauthorised access, and suspicious activity that could compromise your account.
• Customer service — handles your enquiries, complaints, and support requests effectively.
• Platform communications — sends important notifications related to your account, transactions, and policy changes.
• Marketing (with consent) — sends promotional information and exclusive offers where you have given your consent.
• Service improvement — analyses usage patterns to improve platform quality and user experience.
• Legal compliance — meets legal and regulatory obligations and responds to lawful authority requests.

You may withdraw consent for marketing communications at any time by contacting the agen101 support team or through your account settings. Withdrawing marketing consent will not affect the core services you receive as a member.

4 Data Sharing with Third Parties

Agen101 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. This is a core commitment to every member. However, there are certain situations where we need to share your data with trusted parties in order to provide complete services:

• Payment service providers — to process your deposit and withdrawal transactions via FPX, e-wallets, and other supported payment methods.
• Game providers — minimum technical information required to connect you to third-party gaming platforms such as slot providers and live casino.
• Identity verification services — to conduct KYC checks as required by law.
• Legal authorities — if required by Malaysian law or a valid court order.
• Auditors and professional advisors — under strict confidentiality obligations for audit and compliance purposes.

5 Data Security and Protection Measures

Agen101 continuously invests in the latest security technologies and procedures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Below are the protection layers we have in place:

• 256-bit SSL/TLS Encryption — all data transmitted between your device and agen101 servers is protected with industry-grade encryption.
• Two-factor authentication (2FA) — an additional security layer for login and sensitive transactions.
• 24/7 Monitoring — an automated monitoring system that detects and responds to security threats in real time.
• Internal access controls — only authorised personnel with a legitimate business need may access member personal data.
• Regular security audits — penetration testing and security audits are conducted regularly by independent experts.
• Encrypted data backups — data is backed up regularly with full encryption to ensure safe recovery in the event of an incident.

While we implement comprehensive security measures, no system can guarantee 100% absolute security. We encourage you to also help protect your account by using a strong password, enabling 2FA, and never sharing your login credentials with anyone.

6 Cookie and Tracking Technology Policy

Agen101 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. Below are the types of cookies we use:

Essential cookies are required for core platform functionality and cannot be disabled. For functional and analytics cookies, you can manage cookie settings through your web browser. Please note that disabling certain cookies may affect your experience on the agen101 platform.

7 Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010, you have certain rights regarding your personal data that agen101 fully respects. Below are your rights and how to exercise them:

To exercise any of the above rights, contact the agen101 support team via live chat on the platform. We will process your request within 30 business days in accordance with applicable legal requirements.

8 Data Retention Period

Agen101 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy or as required by Malaysian law. Retention periods vary by data type:

• Active account data — retained for the duration that your account remains active on agen101.
• Financial transaction records — retained for a minimum of 7 years in accordance with Malaysia's financial legal requirements.
• KYC records and identity verification — retained for a minimum of 5 years after account closure.
• Support communication logs — retained for 3 years for reference and dispute resolution purposes.
• Technical system log data — retained for 90 days before being automatically deleted.
• Closed account data — basic information is retained for 5 years after closure for legal compliance purposes.

Once the specified retention period has ended, your data will be securely deleted using methods that ensure it cannot be recovered by any party.

9 Links to Third-Party Websites and Services

The agen101 platform may contain links to game provider websites or third-party services. When you click those links and leave the agen101 platform, our privacy policy no longer applies. Each third-party website has its own separate privacy policy and we are not responsible for their privacy practices.

We recommend you read and understand the privacy policy of any third-party website you visit through links on the agen101 platform. If you have any concerns about how our game providers handle your data, please contact our support team for more information.

10 Privacy Policy Amendments

Agen101 reserves the right to update or modify this privacy policy at any time to reflect changes in our practices, new legal requirements, or service improvements. The latest update date will always be shown at the top of this document.

For material changes that significantly affect your privacy rights, agen101 will notify you via an in-platform notification or email to the address registered on your account at least 14 days before the changes take effect. Continued use of the platform after the effective date constitutes acceptance of the updated policy.

If you do not agree with the changes made, you have the right to close your account before the effective date of those changes. For any questions regarding amendments to this policy, visit the FAQ us or contact the support team directly.